You may request a return within 15 days from the date of order receipt. To request a return please visit the dedicated section.

You can initiate your return via the dedicated section. Once your request is confirmed, a prepaid return label (if applicable) and instructions will be sent to you via email based on the return method you have selected.

 

To ensure your comfort and flexibility, you can choose the solution that best suits your needs:

 

METHOD	HOW IT WORKS	DETAILS
Home Collection	Schedule a complimentary courier pickup at the address of your choice.	Select your preferred date and time slot when creating the return online. Pickup details appear on the confirmation page and in your email. Download your prepaid return label from the email link if needed (in some countries, the courier may bring the label).
Drop-Off at an Access Point	Deliver the package to a designated courier location using your prepaid return label.	Download your prepaid return label from the confirmation email after completing the online return procedure. Bring the package to the location, no appointment needed.

 

Important

Please return items in original condition with packaging, accessories, and documentation intact.

Kindly note that some return options are available only in selected countries. Once you initiate your return on our website, you will see which services are offered in your location.

 

You can consult our Return Policy at any time by clicking here.

Ensure the item is in its original condition and packaging, including all accessories, authenticity cards, and any accompanying documentation.

For reasons of exclusivity, hygiene, or safety, returns are not possible in the following cases:

 

• Personalized or made-to-order items, including engraved pieces and limited-edition trainers.
• Products in the Food & Beverage section.
• Make-up products
• Fragrances, unless still sealed with the protective film intact.

You can consult our Return Policy at any time by clicking here.

If you would like personal support, our boutiques and Client Services are available to guide you every step of the way:

 

• Contact Customer Care: you can find all details by clicking here.
• Visit a boutique: Find your nearest store using our Store Locator. Our Client Advisors will gladly assist you with a return in-store once you have completed the online return procedure.

Online returns via dolcegabbana.com are designed to be simple and convenient. In most cases, Dolce&Gabbana covers return shipping costs but always check the Terms & Conditions for your specific purchase.

You can follow your return every step of the way. After shipping your items, simply visit the Track your Order section here, where the latest status and updates will be displayed.

 

We will also keep you informed via email throughout the process, from return creation to the final refund confirmation.

You can initiate a return through the dedicated section. Once your return request has been confirmed, please return your item using either “Request a Pickup” or “Send with Your Smartphone” on the Yamato Transport website.

 

Important information for both return options

• Please make sure to select “Cash on Delivery (着払い)”.
• In the item description field, please enter “Clothing: JP-0000000”, using the 7-digit number shown on the return page.

 

① REQUEST A PICKUP

1. Select “Send a regular parcel.”
2. Enter the pickup address.
3. For the service, select Parcel Delivery (宅急便) / Cash on Delivery (着払い).
4. Select your preferred pickup date and time.
5. Select “I do not have a shipping label yet.”
6. Enter the following return address:

RETURN ADDRESS

• • Recipient: (Last name) マルニ倉庫 / (First name) ドルチェアンドガッバーナ
  • Postal code: 276-0047
  • Address: 千葉県八千代市吉橋
  • Street number: 1095-1
  • Building: GLP八千代1階

7. Enter the sender’s information.
8. Enter the parcel details.
   • In the item description field, enter “Clothing: JP-(7-digit item number)”.
9. For the preferred delivery date, select the day after your requested pickup date, and select “No preference” for the delivery time.
10. Review the information and complete your request.

 

② SEND WITH YOUR SMARTPHONE

This service is also available to customers who are not registered with Kuroneko Members. Registration is optional, so the instructions below explain the process when selecting “Continue without registering.”

Please note that this return option requires you to bring your parcel to a Yamato Transport sales office.

If you are already registered with Kuroneko Members, other shipping options, such as sending your parcel from a convenience store, may also be available. For further details, please contact Yamato Transport directly.

 

1. Select “Send a regular parcel”
2. Select “Cash on Delivery (着払い)”
3. Select the parcel size
4. In the item description field, enter “Clothing: JP-(7-digit item number)”
5. Select “Enter the address directly” and enter the return address shown above.
   • If the street number is divided into separate fields, enter 1095 in the street number field and 1 in the subsequent field.
6. Enter the sender’s information (your details)
7. Select the shipping location
8. Select the planned shipping date.
9. For the preferred delivery date, select “No preference”
10. Review all the information you have entered. You will then be taken to the payment confirmation screen. Select “Complete payment settings.”

 

Please note that selecting “Complete payment settings” completes the procedure. Before completing the process, please make sure that you have selected “Cash on Delivery (着払い)”.

 

IMPORTANT

Please return items in original condition with packaging, accessories, and documentation intact.

Please note that some return options are available only in selected countries. Once you initiate your return on our website, you will see which services are offered in your location.

 

You can consult our Return Policy at any time by clicking here.