In most cases, you can request an exchange if your order is eligible. This allows you to replace an item with another size or alternative color, subject to availability.

 

You can initiate your exchange request through our official website by clicking here.

 

Exchanges are generally processed for the same product in a different size and/or color and are subject to stock availability.

Requests for a completely different item may require returning the original product for a refund and placing a new order.

 

While completing the exchange request, you will see a selection of items and sizes available for exchange. If the item you would like is not shown in this selection, it means it is not eligible for direct exchange.

In that case, you can:

 

• Request a refund for your original item and place a new order
• Contact our Customer Care team, who will be happy to assist you further.

 

Once your exchange request is confirmed, a prepaid return label and detailed instructions will be sent to you by email.

 

METHOD	HOW IT WORKS	DETAILS
Home Collection	Schedule a complimentary courier pickup at the address of your choice.	Select your preferred date and time slot when creating the return online. Pickup details appear on the confirmation page and in your email. Download your prepaid return label from the email link if needed (in some countries, the courier may bring the label).
Drop-Off at an Access Point	Deliver the package to a designated courier location using your prepaid return label.	Download your prepaid return label from the confirmation email after completing the online return procedure. Bring the package to the location, no appointment needed.

 

Important

Please return items in original condition with packaging, accessories, and documentation intact.

Kindly note that some return options are available only in selected countries. Once you initiate your return on our website, you will see which services are offered in your location.

 

You can consult our Return Policy at any time by clicking here.

You may request an exchange within 15 days from the date of order receipt.

To proceed please visit the dedicated section.

For reasons of exclusivity, hygiene, or safety, exchanges are not possible in the following cases:

 

• Personalized or made-to-order items, including engraved pieces and limited-edition trainers.
• Products in the Food & Beverage section.
• Make-up products.
• Fragrances, unless still sealed with the protective film intact.
• Fashion items with a different cost per size/color

Yes, exchanges are free of charge. You can request an exchange for eligible items within the return period, and we will cover the costs for the return and the shipment of your new item.

 

You can initiate your exchange request through our official website by clicking here.

If you need assistance initiating your exchange, Contact Us and we’ll be happy to help.

You can initiate an exchange through the dedicated section. Once your exchange request has been confirmed, please return your item using either “Request a Pickup” or “Send with Your Smartphone” on the Yamato Transport website.

 

Important information for both return options

• Please make sure to select “Cash on Delivery (着払い)”.
• In the item description field, please enter “Clothing: JP-0000000”, using the 7-digit number shown on the return page.

 

① REQUEST A PICKUP

1. Select “Send a regular parcel.”
2. Enter the pickup address.
3. For the service, select Parcel Delivery (宅急便) / Cash on Delivery (着払い).
4. Select your preferred pickup date and time.
5. Select “I do not have a shipping label yet.”
6. Enter the following return address:

RETURN ADDRESS

• • Recipient: (Last name) マルニ倉庫 / (First name) ドルチェアンドガッバーナ
  • Postal code: 276-0047
  • Address: 千葉県八千代市吉橋
  • Street number: 1095-1
  • Building: GLP八千代1階

7. Enter the sender’s information.
8. Enter the parcel details.
   • In the item description field, enter “Clothing: JP-(7-digit item number)”.
9. For the preferred delivery date, select the day after your requested pickup date, and select “No preference” for the delivery time.
10. Review the information and complete your request.

 

② SEND WITH YOUR SMARTPHONE

This service is also available to customers who are not registered with Kuroneko Members. Registration is optional, so the instructions below explain the process when selecting “Continue without registering.”

Please note that this return option requires you to bring your parcel to a Yamato Transport sales office.

If you are already registered with Kuroneko Members, other shipping options, such as sending your parcel from a convenience store, may also be available. For further details, please contact Yamato Transport directly.

 

1. Select “Send a regular parcel”
2. Select “Cash on Delivery (着払い)”
3. Select the parcel size
4. In the item description field, enter “Clothing: JP-(7-digit item number)”
5. Select “Enter the address directly” and enter the return address shown above.
   • If the street number is divided into separate fields, enter 1095 in the street number field and 1 in the subsequent field.
6. Enter the sender’s information (your details)
7. Select the shipping location
8. Select the planned shipping date.
9. For the preferred delivery date, select “No preference”
10. Review all the information you have entered. You will then be taken to the payment confirmation screen. Select “Complete payment settings.”

 

Please note that selecting “Complete payment settings” completes the procedure. Before completing the process, please make sure that you have selected “Cash on Delivery (着払い)”.

 

IMPORTANT

Please return items in original condition with packaging, accessories, and documentation intact.

Please note that some exchange ptions are available only in selected countries. Once you initiate your return on our website, you will see which services are offered in your location.

 

You can consult our Return Policy at any time by clicking here.