We aim to prepare and ship your order as promptly as possible, typically within 2 working days.

Please note that the delivery times shown during checkout are estimates and should be considered as guidelines. Additional time may be required for customs clearance in international destinations.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor its progress.

This timing does not apply to customized or engraved items. Since each of these products is handmade and crafted to order, they require approximately 2 weeks of production before shipment.

If you need further assistance or have questions about your order, please let us know and we’ll be happy to help.

As soon as your order has been shipped, you will receive a confirmation email containing a tracking link.

Simply click the link to view the progress of your delivery in real time and follow it until it reaches your address.

Alternatively, you can use the Track Your Order section by entering your order information in the dedicated field.

Tracking information becomes active as soon as the courier collects your order from our warehouse.

Please allow a few hours after receiving your confirmation email for the first update to appear.

Yes, you can track your order even if you don’t have an account.

Simply use the Track your Order section available here and enter the required order details.

You will then be able to view the latest status and follow your shipment’s progress.

If you experience any issues accessing the tracking information or need further assistance, contact us and we’ll be happy to help.

If the tracking page does not update immediately, don’t worry. It may take some time for the courier’s system to synchronize.

We recommend checking again after a few hours.

Should the issue persist, please contact us, and we will assist you promptly.

Minor variations in delivery timing can occur, particularly during customs clearance.

If your shipment is significantly delayed or if tracking updates seem static for an extended period, please reach out to our advisors for personalised assistance.

Important Notice on Customs Clearance

While we strive to deliver on time, occasional delays can result from customs inspections or local regulations in the destination country.

These timeframes remain beyond our control, although we will assist you in resolving any issue as quickly as possible.