We are unable to deliver to post office boxes, mailbox addresses, or locations with an active hold-mail request.

We also do not ship via freight forwarding services to ensure the security and authenticity of every order.

Delivery date and time scheduling is available only for selected countries and eligible carts. If this service is offered for your location, you will see the option during the checkout process.

Simply add your items to the cart and proceed to payment: if your order and shipping destination qualify, you’ll be able to select a preferred delivery date and time from the available options.

If the scheduling option does not appear, it means your country or cart is not eligible at this time. Our Client Care team cannot enable this feature manually or apply it after your order has been confirmed.

Please note that scheduling is not available on public holidays, and availability may vary depending on your region and selected products.

If you experience issues with the delivery scheduling option or have further questions, contact us and we’ll be happy to help.

If you are not available during the first delivery attempt, the courier will try again the following day, and, if necessary, a third attempt will be made the day after.

If delivery is unsuccessful after three attempts, your order will be returned to our warehouse.

For security reasons, all orders are delivered exclusively to the recipient or an authorized recipient, and a signature is required upon delivery.

This ensures your purchase arrives safely and is received by the intended party.

All our orders are insured against theft and accidental damage while in transit from our warehouse to your designated address.

Once delivery is completed, the products are no longer covered by insurance.

If your parcel arrives visibly damaged, we recommend that you refuse delivery or, alternatively, accept it by noting that the package is damaged on the delivery documentation.