If you notice that an item is missing or arrives damaged, you may contact us through your preferred channel. Our advisors will promptly review your request and guide you through the next steps with the utmost attention.

To help us investigate and resolve the issue efficiently, please have the following ready:

• Your order number
• General photos of the parcel (from different angles if possible)
• Photos of the contents received
• Details of the delivery method
• Information about the parcel’s condition upon delivery

Please keep everything you received, including the original cardboard box and any protective materials, until the investigation with the courier is completed.

If you believe the item you have received is damaged or defective, it will first undergo a quality check and evaluation by our team. This process ensures the issue is due to a production defect and was not caused by improper use, handling, or external factors.

Once the evaluation confirms a production defect, we will gladly offer a suitable resolution. Depending on the circumstances, this may include:

• A refund
• An exchange for an item of equal value
• A repair, where possible

For further assistance and to start the evaluation process, please reach out to our advisors via live chat or through the Contact Us section.

If you need additional support at any stage, we’ll be happy to guide you.