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ORDER CHANGES
Should your plans change, we are here to guide you. Learn what options are available after placing your order and how our advisors can assist you every step of the way.
Can I change or cancel my order after it has been placed? +
Once your order has been confirmed, it is no longer possible to modify it. If you wish to cancel it, we invite you to contact our advisors as soon as possible.
We will do our utmost to assist you, however cancellation cannot be guaranteed and may only be possible if the order has not yet entered preparation or shipment.
Should your order already be in processing or on its way, we kindly recommend waiting for delivery and proceeding with a return or exchange in accordance with our Return & Exchange Policy.
Can I add products to an existing order? +
It is not possible to modify an existing order or add additional items once it has been confirmed.
To include further pieces, we invite you to place a new order.
Why has my order been cancelled? +
On rare occasions, an order may be cancelled due to verification or security reasons, or because the requested item is no longer available.
Should you wish to place a new order, explore alternative options or receive further assistance, our advisors are at your disposal via the live chat or the Contact Us section.
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