Return Policy 

 

 

This Returns Policy (the “Policy”) explains how Customers may return, exchange and obtain a refund for the Dolce & Gabbana products (the “Products”) purchased through this website (the “Website”). 

 

For further information, please refer to the Terms and Conditions of Sale. 

 

 

1. Cooling-off Period 

 

 

1.1 The Customer may return Products purchased on the Website without giving any reason within 15 (fifteen) days from the date of delivery or collection of the Products (the “Cooling-off” period), subject to the conditions set out in this Policy.

 

1.2 For orders containing several Products delivered separately on different dates, the 15 (fifteen) days period starts from the delivery of the last Product. 

 

 

2. How to Request a Return

2.1 To initiate a return, the Customer shall submit a return request through the Website as follows:

  1. access the dedicated returns section of the Website;
  2. select the Products the Customer wishes to return, specifying the reason for the return for each Product;
  3. select the preferred return method: home collection by courier, return via a delivery point, or in-store return at a boutique of the Customer’s choice;
  4. for home collection or delivery point returns, print the return label sent to the Customer’s e-mail address and affix it to the original packaging.

 

2.2 In-store returns. For in-store returns, the Customer must indicate for each Product whether he/she wishes to receive (a) a refund, or (b) a Product of equal value in replacement, selecting the replacement Product. If needed, the Customer may designate a third party to carry out the in-store return on his/her behalf.

 

2.3 Deadline for sending back the Products. Products must be returned without undue delay and, in any case, within 14 (fourteen) days of submission of the return request.

 

 

3. Return Conditions

 

3.1 Products must be returned intact, in their original packaging and complete with all components, including packaging, labels, certificates, accessories, manuals and seals.

 

3.2 Footwear must be tried on a protected surface.

 

3.3 Returns of Products that are incomplete, ruined, damaged, dirty or otherwise in a condition reasonably suggesting that they have been used or worn will not be accepted; alternatively, in accordance with applicable law, failure to meet these requirements may result in a proportional reduction of the refund.

 

3.4 Upon receipt, Dolce & Gabbana reserves the right to verify that the returned Products meet the above conditions.

 

 

4. Products That Cannot Be Returned

4.1 The Cooling-off right does not apply to:

  1. Customized Products (e.g., Products personalized by hot stamping or engraving);
  2. sealed products that are not suitable for return for hygiene or health protection reasons and have been opened after delivery;
  3. cosmetic and beauty Products, whether or not supplied with a seal, which by their nature, packaging or intended use are unsuitable for being returned to circulation once opened, used, tampered with or otherwise altered after delivery;
  4. Products sold in combination with each other (“Kits”) that are not returned in their entirety.

 

4.2 These exclusions apply solely to the contractual Cooling-off right and do not affect the Customer’s statutory rights in respect of defective or non-conforming Products (see Section 7).

 

 

5. Refunds

 

5.1 Dolce & Gabbana will refund the price of the returned Product, together with any shipping charges incurred, within 14 (fourteen) days from receipt of the returned Product or, if earlier, from the moment the Customer provides evidence of having correctly shipped it back.

 

5.2 Refunds are made using the same means of payment used for the purchase, unless otherwise agreed.

 

 

6. Exchanges

 

The Customer may exchange Products using the same procedure described in Section 2. Exchanges are subject to the availability of the replacement Product and to the return conditions set out in Section 3.

 

 

7. Wrong, Defective or Non-Conforming Products

 

7.1 Upon receipt of the order, the Customer is required to check that the Products are intact and correspond to the items ordered and to the Product Sheet. If the Products do not match the order or are not conforming, the Customer is encouraged to report it to Customer Service within a reasonable period from discovery and return the Products following the procedure in Section 2.

 

7.2 In the event of lack of conformity, the Customer may request the remedies available under the applicable law, which may include repair, replacement, price reduction or termination of the contract, depending on the nature and circumstances of the non-conformity. Termination is not available where the non-conformity is minor.

 

7.3 All costs necessary to bring a defective Product into conformity are borne by Dolce & Gabbana.

 

7.4 Unless proven otherwise, a lack of conformity that becomes apparent within one year of delivery is presumed to have existed at delivery. The Customer is invited to keep the delivery receipt, which can be downloaded from the courier's website, as Dolce & Gabbana may require proof of the delivery date.

 

7.5 Damage resulting from misuse, negligence, impacts, abrasions, exposure to heat or light sources, unauthorized repairs or alterations not carried out by Dolce & Gabbana, normal wear and tear, loss or theft is excluded from the warranty.

 

 

8. Cancelled and Uncollected Orders

8.1 Failed delivery. If delivery fails due to the absence of the recipient and the delivery is not rearranged within the terms indicated by the carrier, the order may be cancelled and the full amount paid will be refunded.

 

8.2 Click & Collect. Orders are available for collection at the selected boutique for 15 (fifteen) days following receipt of the availability notice. If the order is not collected within this period, the contract will be terminated and the amount paid will be refunded in accordance with this Policy.

 

8.3 Late delivery. If the Products are not delivered within the applicable deadline (and in any case within 30 (thirty) days from conclusion of the contract) or within an additional period requested by the Customer, the Customer may terminate the contract and receive a full refund of all sums paid.

 

 

9. Contact Us

For any questions about returns, exchanges or refunds, the Customer may Contact Us.

 

 

Last update: November 2026