Terms and Conditions of Use

Introduction

Welcome to dolcegabbana.jp (the “Site”). The Site is operated by Dolce & Gabbana S.r.l., with registered office at Via C. Goldoni 10, 20129 Milan (Italy), VAT No. 09297890155, REA MI-1286913, share capital € 1,120,000.00 fully paid-up (“Dolce & Gabbana”). 

These Terms and Conditions of Use (“Terms”) govern access to and use of the Site, including viewing the content, interacting with the available services and, where applicable, purchasing products. 

Accessing and using the Site entails full acceptance of these Terms. Users are invited to read this document carefully before browsing the Site. 

For any information regarding purchases, shipping, returns and refunds, please refer to the General Terms of Sale available on the Site. For information on the processing of personal data, please refer to the Privacy Policy and the Cookie Policy. 

Article 1 – DEFINITIONS

For the purposes of these Terms, the following terms shall have the meanings set out below: 

  • “User”: any natural person who accesses the Site and/or uses its services, whether or not registered.
  • “Consumer”: a natural person acting for purposes unrelated to any business, commercial, craft or professional activity he or she may carry out, pursuant to Article 3(1)(a) of Legislative Decree No. 206/2005 (Italian Consumer Code).
  • “Content”: all works, images, photographs, videos, texts, logos, trademarks, designs, graphics, layouts, software, source code and any other material published on the Site.
  • “Account”: the personal profile created by the User by registering on the Site.
  • “Credentials”: the e-mail address and password chosen by the User to access his or her Account.
  • “Services”: the services offered through the Site, including browsing, registration, personalisation of the experience and the purchase of products.
  • “Dolce & Gabbana Group” or “Group”: Dolce & Gabbana S.r.l. and the companies affiliated with or controlled by it pursuant to Article 2359 of the Italian Civil Code.

 

 

Article 2 – SCOPE

2.1 These Terms apply to all Users of the Site, regardless of their geographical location. 

 

2.2 Use of the Site is reserved for natural persons of legal age (or who have in any event reached the age of majority in their country of residence) or for minors duly authorised by the holder of parental responsibility. 

 

2.3 Specific provisions relating to the purchase of products are set out in the General Terms of Sale, which supplement these Terms solely with respect to purchase transactions. 

Article 3 – REGISTRATION AND ACCOUNT

3.1 Access to certain features of the Site may require the creation of an Account. Registration is free of charge and requires completing the form with truthful, complete and up-to-date information. 

 

3.2 The User is solely responsible for safeguarding and keeping confidential his or her Credentials and for all activities carried out through his or her Account. In the event of loss, theft or unauthorised use of the Credentials, the User must immediately notify Dolce & Gabbana by contacting customer service in the manner indicated in the relevant section of the Site. 

 

3.3 Dolce & Gabbana reserves the right to suspend or delete a User’s Account in the event of a breach of these Terms, fraudulent use or conduct contrary to good faith. 

 

3.4 The User may at any time request the deletion of his or her Account by contacting customer service, without prejudice to any legal obligations regarding data retention. 

Article 4 – INTELLECTUAL PROPERTY

4.1 All Content on the Site is the exclusive property of the Dolce & Gabbana Group and/or the respective rights holders, and is protected by Italian, European and international laws on copyright, trademarks, patents, designs and intellectual property in general. 

4.2 The trademarks “Dolce & Gabbana”, “D&G” and all figurative, word and composite marks, logos, trade names and distinctive signs appearing on the Site are registered trademarks of the Dolce & Gabbana Group and may not be used, reproduced or modified without prior written consent. 

4.3 The User is authorised solely to view the Site and the Content and to make temporary, incidental and transient reproductions, having no independent economic significance, that are strictly necessary for browsing. Any other act of reproduction, distribution, communication to the public, modification, adaptation, extraction or re-use of the Content is prohibited without the prior written consent of Dolce & Gabbana. 

4.4 In particular, it is expressly prohibited to: 

  1. copy, reproduce, distribute or publish the Content, in whole or in part;
  2. modify, adapt, translate or create derivative works from the Content;
  3. use the Content for unauthorised commercial, advertising or promotional purposes;
  4. remove or alter copyright notices, trademarks or other intellectual property notices.

 

 

Article 5 – PERMITTED USE OF THE SITE AND USER OBLIGATIONS

5.1 The User undertakes to use the Site in accordance with these Terms, applicable law and the principles of good faith and fair dealing. 

5.2 The User is prohibited from: 

  1. using the Site for unlawful or fraudulent purposes or to the detriment of third parties;
  2. transmitting content that is unlawful, defamatory, obscene, offensive or harmful to the dignity of third parties;
  3. attempting to gain unauthorised access to Dolce & Gabbana’s IT systems;
  4. interfering with the operation of the Site or its servers;
  5. providing personal data that is false, inaccurate or relates to third parties without their consent;
  6. using the Site for spamming or the mass sending of unsolicited communications.

 

5.3 The User is solely responsible for the use of the Site and its Content. Dolce & Gabbana shall not be held liable for any non-compliant use of the Site by the User, without prejudice to the provisions of law regarding wilful misconduct or gross negligence. 

Article 6 – IT SECURITY

6.1 Dolce & Gabbana adopts appropriate technical and organisational measures to ensure the security of the Site, the integrity of data and protection against unauthorised access, in accordance with the relevant data protection applicable law. 

6.2 The User undertakes to: 

  1. keep his or her Credentials confidential and not share them with third parties;
  2. use up-to-date protection systems (antivirus, firewall) on his or her devices;
  3. promptly report to Dolce & Gabbana any suspected security breach or unauthorised use of his or her Account;
  4. not attempt to circumvent, disable or interfere with the Site’s security measures.

 

6.3 Any download of material from the Site is at the User’s discretion and risk. To the extent permitted by law, Dolce & Gabbana disclaims all liability for damage to devices or loss of data resulting from the download of content from the Site. 

Article 7 – PROHIBITION OF SCRAPING, AUTOMATED USE AND ARTIFICIAL INTELLIGENCE

7.1 It is expressly prohibited to: 

  1. carry out web scraping, data mining or text mining on the Site’s Content;
  2. use the Site’s Content to train, develop or improve artificial intelligence systems, machine learning models or similar technologies, without express written authorisation;
  3. create databases, archives or systematic collections of the Site’s Content;
  4. use automated tools to make purchases, reserve products or circumvent any quantity limits imposed by Dolce & Gabbana;
  5. use generative artificial intelligence technologies to reproduce, imitate or generate content that reproduces or evokes Dolce & Gabbana’s trademarks, designs, images or creative style.

 

7.2 Dolce & Gabbana reserves the right to adopt technical measures to prevent such activities and to take appropriate legal action to protect its rights. 

Article 8 – COMMERCIAL POLICY AND PROHIBITION OF PURCHASES FOR RESALE

8.1 The Site is accessible to all Users for viewing the Content and interacting with the information services. The purchase functionality for products offered on the Site is reserved exclusively to end consumers, pursuant to and for the purposes of the General Terms of Sale. Products are intended for personal use and not for resale, distribution or commercial or professional use. 

8.2 Dolce & Gabbana reserves the right to: 

  1. decline to process orders from parties who are not end consumers;
  2. cancel orders which, by reason of quantity, frequency or other circumstances, reasonably suggest an intention to resell or use the products professionally;
  3. limit the quantities that may be purchased per product or per order;
  4. suspend or delete the Accounts of Users who breach this commercial policy.

 

8.3 Dolce & Gabbana further reserves the right not to accept orders from unauthorised resellers, wholesalers or parties operating in breach of its selective distribution network. 

Article 9 – LINKS TO THIRD-PARTY SITES

9.1 The Site may contain hyperlinks to third-party websites. Such links are provided solely for the User’s convenience and do not imply any endorsement, recommendation or warranty by Dolce & Gabbana regarding the content, services or products offered by such sites. 

 

9.2 Dolce & Gabbana does not control or monitor third-party websites and is not responsible for their content, their privacy policies or any damage arising from browsing such sites. Users are invited to carefully read the terms of use and privacy notices of third-party sites before using them. 

 

9.3 These Terms and Privacy Policy do not apply to websites operated by parties other than Dolce & Gabbana. 

Article 10 – PRIVACY AND PERSONAL DATA PROTECTION

10.1 Users’ personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR), Legislative Decree No. 196/2003 (Italian Personal Data Protection Code), as amended, and any other applicable personal data protection laws. 

 

10.2 For detailed information on the methods and purposes of processing, the legal bases, the data subject’s rights and how to exercise them, please refer to the Privacy Policy and the Cookie Policy available on the Site. 

 

10.3 The User is responsible for the truthfulness and accuracy of the personal data provided to Dolce & Gabbana and undertakes to promptly update his or her profile in the event of any changes. 

Article 11 – LIMITATION OF LIABILITY

11.1 Dolce & Gabbana undertakes to ensure the operation of the Site with diligence and professionalism. However, given the nature of the Internet, Dolce & Gabbana cannot guarantee that the Site will always be available, error-free or free from viruses or other harmful components. 

11.2 To the extent permitted by applicable law and without prejudice to the Consumer’s mandatory rights, Dolce & Gabbana shall not be liable for: 

  1. direct or indirect damage arising from the inability to access the Site or its temporary unavailability;
  2. damage arising from viruses, corrupted files, errors, omissions or service interruptions;
  3. damage arising from unauthorised access to the Site’s systems or from the alteration of User data, where such events are attributable to causes not imputable to Dolce & Gabbana, having regard to the security measures adopted pursuant to Article 6;
  4. damage resulting from the User’s reliance on information or content published on the Site for purely informational and non-contractual purposes, except in cases of wilful misconduct or gross negligence;
  5. loss of data, damage to devices or malfunctions resulting from the download of materials from the Site.

 

11.3 The limitations of liability set out in this Article shall not apply in cases of wilful misconduct or gross negligence on the part of Dolce & Gabbana, nor to the mandatory rights granted by consumer protection law. 

11.4 Dolce & Gabbana endeavours to ensure that the Content of the Site is accurate and up to date, but does not guarantee the completeness, accuracy or currency of the information published therein. 

 

Article 12 – CONTENT DISCLAIMER

Dolce & Gabbana has taken all reasonable precautions to avoid publishing on the Site content that may be deemed harmful to human dignity, human rights or the personal, religious or political sensitivities of Users. 

Article 13 – AMENDMENTS TO THE TERMS OF USE

13.1 Dolce & Gabbana reserves the right to amend or update these Terms for the following justified reasons: 

  1. compliance with legislative or regulatory changes or with measures adopted by competent authorities;
  2. compliance with court decisions affecting these Terms;
  3. changes to, additions to or discontinuation of the features, services or content offered through the Site;
  4. IT security or personal data protection requirements;
  5. corporate reorganisation or changes to the structure of the Site.

 

13.2 Amendments will be communicated to Users by publishing the updated version of the Terms of Use on the Site, highlighting the changes made and their effective date. Registered Users will also be notified of amendments by communication sent to the e-mail address associated with their Account, at least 15 (fifteen) days before the effective date of the amendments. Where amendments materially affect the User’s rights or obligations, a new express acceptance of the amended Terms of Use will be required. 

13.3 A User who does not wish to accept the amendments communicated pursuant to Article 13.2 is entitled to stop using the Site and, if registered, to request the deletion of his or her Account and the associated data, without any costs or penalties. This right may be exercised at any time up to the effective date of the communicated amendments. 

13.4 Upon expiry of the notice period referred to in Article 13.2, continued use of the Site after the effective date of the amendments shall constitute acceptance of the amended Terms of Use. Material amendments shall take effect only following the express acceptance referred to in Article 13.2. 

13.5 These provisions shall in no event prejudice the rights granted to the Consumer by applicable mandatory law. 

 

Article 14 – GOVERNING LAW AND JURISDICTION

14.1 These Terms are governed by Italian law. 

14.2 For disputes arising from or in connection with these Terms of Use between Dolce & Gabbana and a User qualifying as a Consumer: 

  1. where the Consumer is resident or domiciled in Italy, the court of the Consumer’s place of residence or domicile shall have jurisdiction, pursuant to Article 66-bis of the Italian Consumer Code;
  2. where the Consumer is resident or domiciled in another Member State of the European Union, the Consumer may bring proceedings before the courts of the Member State in which he or she is domiciled, pursuant to Articles 17-19 of Regulation (EU) No. 1215/2012;
  3. where the Consumer is resident or domiciled in a country outside the European Union, the Court of Milan shall have jurisdiction over disputes arising from these Terms of Use, without prejudice to any mandatory provisions that may apply under the private international law rules of the Consumer’s country of residence or domicile.

 

14.3 For disputes arising from or in connection with these Terms of Use with Users who do not qualify as Consumers, the Court of Milan shall have exclusive jurisdiction. 

14.4 Nothing in these Terms of Use, including the choice of Italian law under Article 14.1, shall prejudice the rights granted to the Consumer by applicable mandatory law. 

14.5 Jurisdiction and governing law in relation to the purchase of products are governed by the General Terms of Sale. 

 

Article 15 – CONTACTS 

For any information, request or communication relating to these Terms, the User may contact Dolce & Gabbana using the contact details provided in the customer service section of the Site. 

 

 

Article 16 – FINAL PROVISIONS 

16.1 The invalidity or ineffectiveness of one or more clauses of these Terms shall not affect the validity or effectiveness of the remaining provisions, which shall remain fully valid and effective. 

 

16.2 Any tolerance by Dolce & Gabbana, or its failure to exercise any right or power provided for in these Terms, shall not constitute a waiver of such rights or powers. 

 

16.3 These Terms, together with the Privacy Policy, the Cookie Policy and the General Terms of Sale, constitute the entire agreement between the User and Dolce & Gabbana with regard to the use of the Site. 

 

 

Last updated: November 2026